Frequently Asked Questions

Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.

Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.

Q: Does the standard 6-hour rental time include your set up time?
A: No. We arrive early to set up, so you get the entire rental time to play.

Q: When do you set up?
A: That depends on how many rentals we have that day. Generally, we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

Q: We've rented some dirty jumpers from other companies in the past. Are they always that dirty?
A: No. Our jumpers are cleaned and disinfected after every rental.

Q: Do we have to keep jumpers plugged in the entire time?
A: Yes. A blower keeps air in the jumper the entire time. Once unplugged they deflate. That's why we require an outlet within 50ft of the unit or a generator. Longer cords can pop your circuit breaker, so we bring our own heavy-duty cords.

Q: What about parks? Do parks have electricity?
A: We love setting up at parks, but most parks do NOT have electricity. If you want to set up at a park, you MUST rent a generator. (We rent generators for a reasonable price) We are approved at most parks in Los Angeles County. Before booking your rentals, please get a park permit from the park that you would like to throw your event at. Most parks require you to get this permit 20-30 days in advance. To get this permit you can google the park and get the number of the recreational office that manages the park. They will provide you with all the details and guidelines around having rentals and events at that park. Each park has different guidelines and pricing for their permits. Also, parks are first come, first serve so get your spot early in the day and keep your permit on hand during your event. 

Q: What payments do you take?
A: Cash or Credit Cards/Debit Card. If paying by cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel?
A: Please check out our policies page for details.

Q: Do you require a deposit?
A: Yes, all orders require a $50.00 deposit. Train orders require a $100.00 deposit. Orders over $400.00 require a 50% deposit via Credit Card or Debit card. These deposits are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental, you will be given a rain check that is good for 1 year from the date of your deposit.

Q: How big are the jumpers?
A: Most of our jumpers are 15 ft x 15 ft which is a little bigger than many companies rent. Please note the space required for each jumper (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumpers need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jumpers. The sizes listed with each jumper include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumpers? Any special requirements?
A: Check the requirements listed with each jumper. Also, make sure you have at least a 4 Ft access to the area where it will be set up. The jumpers can weigh up to 650 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumpers.

Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over an extended period. If this happens, please alert us at once so we can remedy the situation. If, however, damage occurs due to failure to follow our safety rules or negligence (i.e., not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all our safety rules so that you can be the trained operator.

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